Support Team

Paul Brooks Paul Brooks- Customer Support Supervisor, has over 25 years design, development, and customer support experience, as well as 20 years on the job at PCSI. Southern Oregon is a great fit for him, as he takes pleasure in working on his property, hiking and rafting.
Bill Nichols Bill Nichols- Lead Customer Support Tech, has been with PCSI for seven years now. He is retired from the US Navy after 20 years of honorable service. He has a strong background in customer support, computers, and communications.
Dan Murray Dan Murray- Customer Support Tech, served 8 years as a volunteer firefighter for a rural community, and was introduced to the love of computers by a fellow volunteer.  He enjoys trouble shooting computer problems with the ability to come up with a fast and accurate solution.  His outside interests include: golf, softball, fishing, bowling, church, and most of all spending time with his wonderful wife and child.
Daniel Wilson Daniel Wilson- Customer Support Tech, served in the Army for 4 years and participated in Operation: Iraqi Freedom providing air defense and force protection to U.S. forces and allies. After his honorable discharge, he was a clerical assistant for two years before joining PCSI's savvy support team. In his spare time Daniel enjoys drawing, digital illustration, acrylic painting, sculpting, poetry and fantasy writing.
Heather Stauffer Heather Stauffer- Customer Support Tech, was born and raised here in Grants Pass, and received her AA from Rogue Community College and a BS in Sociology from Eastern Oregon University.  She comes to us with several years of experience in Customer Service/Relations.  She enjoys helping people and is self-taught in computer hardware and software.  A few of her favorite hobbies include photography, genealogy, and extensively studying our local history.
Ian Stark Ian Stark- Customer Support Tech, a self taught computer entrepreneur, has worked with all of the Windows operating systems from 3.1 to Vista. His hobbies are High grade Remote control vehicles, and web design. He enjoys helping people resolve the issues that they may encounter with their PC’s or programs throughout their daily use.